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Customer Care Officer (BPS-16)

Start Date: 2024-09-24 Last Date: 2024-10-18 Expired Job Entry Test Fee: 1050. PKR
How To Apply? Can't Apply

Organization

Pakistan Railways

https://oreapak.com

Overview

Pakistan Railways provide an important mode of Transportation in the farthest corners of the country and brings them closer for Business, sight seeing, pilgrimage and education. It has been a great integrating force and forms the life line of the country by catering to its needs for large scale movement of people and freight.

Job Details :
Full Time Male / Female Morning Salary: 28070.00 - 95870.00 Education: Bachelor’s Degree or Equivalent (minimum 2nd division) from HEC Recognized University Experience: N/A years Phone: N/A Location: Throughout Pakistan Email: support@oreapak.com
Job Description :

For the position of Customer Care Officer at Pakistan Railways, the job criteria generally include:

 

Job Designation

Customer Care Officer

BPS

16

Provincial Job Quota

Punjab (12) Sindh (10) KPK (10) Baluchistan (10)

Provincial Job Quota Status

Open Merit

Mandatory Qualification

Bachelor’s Degree or Equivalent (minimum 2nd division) from HEC Recognized University

Professional Certification/Course

Fresh (experience will be preferred)

 Other Expertise:

Not Mandatory

Eligible Gender for this Job

Male, Female and Transgender

Age

21-36 Years (Five Years Age Relaxation Included)

Place of Posting

Throughout Pakistan

Last Date to Apply

16-October 2024

 

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in customer service tools and software.
  • Ability to handle customer complaints and inquiries effectively.

 

Technical Knowledge:

  • Familiarity with customer service procedures and best practices.
  • Basic understanding of railway operations and services may be advantageous.

 

Age Limit:

  • Candidates should be within the age range specified in the job advertisement.

 

Physical and Medical Fitness:

  • Candidates must meet the physical and medical fitness standards set by Pakistan Railways.

 

Examination and Testing:

  • Candidates may need to pass written exams, practical assessments, and interviews as part of the selection process.

 

Other Requirements:

  • Nationality requirements and other legal criteria as per the recruitment policy.

 

General Terms and Conditions

 

These contract positions offer competitive remuneration. Male, Female, and Transgender applicants from the listed provinces can apply. Candidates can apply for multiple positions by paying separate fees. Appointments will be made through oRea-Pakistan's Screening Test under the Recruitment Policy 2022. Age is calculated as of the application deadline, with a 5-year upper age limit relaxation per Service Rules. Government employees should apply through proper channels. No TA/DA for tests or interviews.

 

Procedure for Submission of Application Form

 

Apply online at www.oreapak.com. Pay the test fee using the 18-digit invoice number via Bank ATM, Internet/Mobile Banking, Easypaisa, Jazzcash, or TCS Express. Only 1Bill payments accepted. Incomplete or late applications won't be considered. Test dates will be notified to shortlisted candidates via oRea-Pakistan. A minimum of 50% marks in the test is required to qualify. The appointing authority may set a higher threshold if needed.

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